FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery usually takes 3–7 business days after dispatch, and aerosol items travel by ground service.

Do you offer free shipping?

Any free-shipping offer is shown on the site or at checkout. Otherwise standard rates are calculated by destination before payment.

Why is every item the same price?

We keep one flat price of $9.99 per item so the catalogue stays simple to shop. Prices are shown on every product page and at checkout.

How should I use the aerosol air fresheners?

Use them in a ventilated room, away from heat, sparks and open flames. Do not spray towards a flame or leave the can in a hot car, and do not pierce or burn the container. Read the directions on the pack before first use.

Is the dog shampoo safe for puppies?

Follow the directions on the pack. If your dog is very young, pregnant, nursing or has a skin condition, ask your vet before use. Avoid the eyes, ears and mouth, and rinse thoroughly.

Are the dog treats suitable for all dogs?

Treats are intended as a supplement to a complete diet, not a replacement for it. Give them under supervision with fresh water available, and choose a size that suits your dog. They are not for human consumption.

Can I return an item?

Yes, within 30 days if it is unused and the seal is intact. Opened aerosols, opened cleaning products and opened dog treats cannot be returned for safety reasons. See our Refund Policy.

How can I contact you?

Email [email protected] or use our Contact Us page.