Refund Policy

Refund Policy

We want you to feel confident ordering from Scrubsmith. If an item is not right, contact us within 30 days of delivery so we can help.

Return Eligibility

Items must be unused, with the cap, seal or shrink wrap intact, and returned in their original packaging. For hygiene and safety reasons we cannot accept returns of aerosol or pressurised products that have been used or partly emptied, cleaning products that have been opened, or dog treats and other edible items once the pack has been opened.

How to Start a Return

Email [email protected] with your order number, the item and the reason for the return. We will confirm eligibility and provide return instructions, including the return address and any return-shipping cost.

Refunds

After the returned item is received and inspected, we issue the refund to the original payment method. Please allow up to 5 business days for the refund to be processed. Your bank or card issuer may need additional time to post the credit.

Damaged or Incorrect Items

If your order arrives damaged, leaking or incorrect, contact us within 48 hours of delivery and include photos of the item and packaging. We will arrange a replacement or refund where appropriate.

Questions

See our Shipping Policy for delivery details or contact us with any return question.